Company Description SPG LiFe Green Energy Limited is a leading manufacturer of advanced lithium-ion batteries, focused on delivering clean and reliable energy solutions for businesses, consumers, and communities worldwide. The company combines innovation and sustainability, continually advancing battery technology to support a greener future without compromising on performance. SPG LiFe values team excellence and brings together skilled professionals committed to quality and technological progress.

With a growing global footprint, its solutions help power industries, homes, and critical infrastructure, offering candidates an opportunity to contribute to meaningful, large-scale impact.

Role Description The Customer Relationship Management Manager is a full-time, in office role based in Mumbai, responsible for developing and executing strategies to strengthen customer relationships and maximize customer lifetime value. This role includes managing CRM systems, creating customer segmentation and engagement plans, and coordinating with sales and marketing teams to drive retention, cross-selling, and upselling initiatives. The CRM Manager will monitor customer data and feedback, analyze performance metrics, and identify opportunities to improve customer experience and service processes.





Day-to-day activities involve leading CRM-related projects, collaborating with internal stakeholders, preparing regular reports and dashboards, and ensuring that customer communication and interactions are timely, consistent, and aligned with business goals.

Qualifications

- Strong Analytical Skills to interpret customer data, track performance metrics, and generate actionable insights.
- Excellent Communication abilities for clear internal collaboration and professional, customer-focused interactions.
- Sales and Market Segmentation skills to support targeted campaigns, retention strategies, and revenue growth.
- Project Management capabilities to plan, execute, and oversee CRM initiatives from inception to completion.
- Experience with CRM platforms (e.g., Salesforce, HubSpot, or similar) and customer data management tools.
- Bachelor’s degree in Business, Marketing, Data Analytics, or a related field; an advanced degree is an advantage.
- Background in energy, technology, or manufacturing sectors is beneficial, along with familiarity with B2B customer environments.
- Ability to work on-site in Mumbai, manage multiple priorities, and collaborate effectively across cross-functional teams.

📌 Customer Relationship Management Manager (Mumbai)
🏢 SPG LiFe Green Energy
📍 Mumbai