Role & responsibilities

- Manage customer complaints and ensure timely resolution through containment actions, root cause analysis, and corrective/preventive actions (CAPA).

- Lead problem-solving activities using quality tools such as 8D, 5 Why, Fishbone Diagram, and Pareto Analysis.

- Act as the primary quality interface for OEM customers and maintain robust customer relationships.

- Coordinate customer audits, quality reviews, plant visits, and closure of audit findings.

- Monitor and improve Customer PPM, Warranty PPM, Customer Scorecards, and overall customer satisfaction.

- Analyze field failures and warranty claims, conduct investigations, and drive reliability improvements.

- Support APQP, PFMEA, Control Plans, Process Validation, and PPAP submissions for new product development.

- Ensure compliance with IATF 16949,



customer-specific requirements (CSR), and quality management standards.

- Collaborate with Production, Engineering, Supplier Quality, PPC, and Stores teams to resolve quality concerns and prevent recurrence.

- Drive continuous improvement initiatives to achieve zero-defect performance and reduce Cost of Poor Quality (COPQ).

- Prepare and present quality performance reports, customer complaint status, and improvement action plans to internal and external stakeholders.

- Support customer launches, engineering changes, and quality readiness activities for new and existing programs.

Preferred candidate profile

📌 Customer Quality Manager (Pune)
🏢 TACO Air International Thermal Systems
📍 Pune