Green Hive Hospitality LLP is looking for a Customer Relationship Executive (CRE) to handle guest enquiries, reservations, customer communication, CRM operations, and lead conversion.
Key Responsibilities
- Handle incoming guest booking enquiries through calls and other communication channels.
- Communicate professionally with guests and provide information about our properties, room availability, and rates.
- Handle reservations and booking confirmations.
- Manage and update customer details and enquiries in the CRM software.
- Follow up with leads and convert enquiries into confirmed bookings.
- Maintain daily lead and booking reports.
- Prepare and update reservation, conversion, and performance reports.
- Analyse lead data and conversion performance.
- Coordinate with the hospitality and property teams regarding guest bookings and requirements.
- Ensure timely follow-up with customers and provide good customer service.
- Maintain accurate records of enquiries, follow-ups,
and confirmed bookings.
Requirements
- Good verbal and written communication skills.
- Confident and skilled telephone communication.
- Basic knowledge of CRM software and MS Office/Excel.
- Good follow-up and customer-handling skills.
- Ability to handle multiple enquiries and reservations efficiently.
- Good analytical and reporting skills.
- Previous experience in hospitality, reservations, customer service, telecalling, or CRM will be an advantage.
Skills
- Customer Communication
- CRM Handling
- Lead Conversion
- Reservations
- Follow-up
- Reporting
- Data Analysis
- MS Excel
Experience
- 0–2 years
- Freshers with good communication skills may also apply.