Customer Care & Retention Intern (CCR Intern)

Location: Bangalore | Work Mode: On-site | Type: Internship | Compensation: 15K for 6 months

About the Role

We are looking for a Customer Care & Retention Intern to support Bene Kleed’s customer experience across WhatsApp, Instagram, email and other customer support channels.

The role is ideal for someone who is active, quick at responding, comfortable talking to customers and willing to take ownership of customer issues.

Key Responsibilities

- Handle basic customer queries across WhatsApp, Instagram, email and support channels
- Assist customers with orders, delivery, returns, exchanges, refunds and cancellations
- Follow up on pending deliveries, NDRs and unresolved customer issues
- Maintain accurate customer and order records
- Support the team in customer retention and repeat-order activities
- Escalate critical issues while ensuring proper follow-up until closure




- Maintain daily customer-care trackers and reports
- Understand customer behaviour and communicate accordingly

What We’re Looking For
- Good English + Hindi communication
- Kannada or any other South Indian language is preferred
- Valuable written communication and basic computer skills
- Comfortable with Excel / Google Sheets
- Fast learner with a proactive attitude
- Should be active, responsive and comfortable speaking with customers
- Interest in fashion, e-commerce or D2C is a plus

Who Should Apply Students / freshers / candidates with up to 1 year of experience who want hands-on exposure to Customer Experience, CRM, Retention and D2C operations .

Key Learning Areas

- Customer Support | CRM | Retention | D2C Operations | E-commerce | Customer Behaviour | Revenue Recovery

📌 Customer Care & Retention Intern (CCR Intern) (Bengaluru)
🏢 Bene Kleed
📍 Bengaluru