Company Description Sterling Accuris Diagnostics, founded in 2014, is one of the fastest-growing pathology laboratory chains in India, committed to delivering high-quality diagnostic services. Guided by a vision to be the most trusted and leading provider of pathology services, the organization focuses on accuracy, reliability, and convenience for doctors and patients. It leverages advanced technology, automation, and skilled professionals to improve health outcomes.

The company is driven by strong ethical values and offers a work environment that promotes professional excellence, recognizes individual contributions, and encourages teamwork and continuous learning.

Sterling

Accuris is continuously seeking talented individuals to join its growth journey.

Role Description The Customer Care Officer is a full-time, on-site role based in Ahmedabad, responsible for ensuring a positive and seamless experience for patients, doctors, and partners. Day-to-day tasks include handling customer inquiries via phone, email, and in person, providing information on diagnostic services, test procedures, and reports, and resolving issues promptly and professionally. The role involves coordinating with laboratory and operations teams to track samples, expedite report delivery, and address service-related concerns.

The Customer Care

Officer will maintain accurate records of interactions,



follow escalation protocols when necessary, and support initiatives to improve customer satisfaction and service quality. This role also requires adherence to company policies, data privacy standards, and a strong focus on empathy and patient-centric communication.

Qualifications

- Robust interpersonal skills and the ability to build trust and rapport with patients, doctors, and colleagues.

- Demonstrated experience in customer service and customer support, particularly in healthcare or service-oriented environments.

- Ability to drive customer satisfaction through effective problem-solving, timely resolution of issues, and a service-focused mindset.

- Excellent verbal and written communication skills, with clarity, patience, and professionalism in all interactions.

- Basic computer proficiency, including experience with CRM systems or customer query management tools.

- Attention to detail, organizational skills, and the ability to manage multiple inquiries in a fast-paced setting.

- Relevant education such as a diploma or bachelor’s degree in any discipline; coursework or experience in healthcare, hospitality, or customer relations is an advantage.

- Willingness to work on-site in Ahmedabad and collaborate within cross-functional teams to enhance service quality.

📌 Customer Care Officer (Ahmedabad)
🏢 Sterling Accuris Diagnostics
📍 Ahmedabad