Job Title: Customer Care Head

Company: Surya International Enterprise Pvt. Ltd.

Department: Customer Care / Customer Support

Job Location: Pokhariput, Bhubaneswar, Odisha

Job Summary

We are looking for an experienced and result-oriented Customer Care Head to lead our customer support team, ensure excellent customer service, and improve overall customer satisfaction.

Key Responsibilities

- Lead and manage the Customer Care team and daily operations.
- Handle customer queries, complaints, and escalations effectively.
- Monitor team performance and ensure achievement of service targets.
- Develop and implement customer service processes and SOPs.
- Train, guide, and motivate team members to improve performance.
- Coordinate with Sales, Service, Operations, and other departments for timely resolution of customer issues.
- Prepare and monitor customer-care MIS, reports, and performance metrics.
- Ensure timely follow-up and closure of customer complaints.
- Maintain strong customer relationships and improve customer satisfaction.





Requirements
- Experience: 4–8 years of relevant experience in Customer Care / Customer Support.
- Proven experience in team leadership and team management.
- Strong leadership and decision-making skills.
- Excellent verbal and written communication skills.
- Experience in handling customer escalations and complaint resolution.
- Good knowledge of customer-care processes, MIS, and reporting.
- Ability to manage targets, priorities, and a team effectively.
- Candidates with experience in the solar, electrical, manufacturing, or related industry will be preferred.

Work Location

Pokhariput, Bhubaneswar, Odisha

Email- [email protected]/ [email protected]

Contact No- (phone hidden)

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits

- Cell phone reimbursement
- Adaptable schedule
- Provident Fund

Work Location: In person

📌 Customer Care Leader (Pokhariput)
🏢 Surya international
📍 Pokhariput