Brand: Craftmate Craftmate is a rapid-growing D2C art & craft brand creating easy, enjoyable DIY art experiences for everyone. We’re looking for a Customer Support Executive who can be the friendly, reliable voice of Craftmate for our customers. What You’ll DoHandle customer queries through WhatsApp, Instagram, email, calls and other support channels Help customers with orders, payments, shipping, delivery, cancellations, returns and refunds Track shipments and proactively coordinate with logistics partners for delayed or stuck orders Resolve customer complaints quickly and professionally Coordinate with the warehouse, logistics and internal teams to resolve issues Maintain accurate records of customer complaints, refunds, replacements and resolutions What We’re Looking For experience in customer support, preferably in D2C, e-commerce or consumer brands Strong Hindi and English communication Basic understanding of Shopify/e-commerce operations is a plus Comfortable using spreadsheets and basic computer tools

📌 Customer Care Executive (New Delhi)
🏢 Thunder Nuts
📍 New Delhi