– Non-Voice Process (Hi-Tech) Position: Non-Voice Process Executive Industry: Hi-Tech / Technology Experience: Minimum 1 Year Employment Type: Full time Position OverviewWe are looking for experienced professionals to join our Hi-Tech Non-Voice Process team. The candidate will be responsible for handling customer/client requests through email, chat, tickets, and other written communication channels , while ensuring accuracy, quality, and timely resolution. Key ResponsibilitiesHandle customer queries and service requests through email, chat, and ticketing systems .

Understand and resolve customer issues related to Hi-Tech products/services. Provide accurate information and appropriate resolutions within defined timelines. Maintain proper documentation of customer interactions and case details.

Follow established SOPs, quality guidelines, and process requirements . Coordinate with internal teams for issue resolution whenever required. Ensure timely closure and follow-up of assigned cases. Maintain high standards of accuracy, productivity, and customer satisfaction .

Identify recurring issues and escalate them to the appropriate team. Maintain confidentiality of customer and company information.





Candidate Requirements

Minimum 1 year of experience in a non-voice, email, chat, technical support, back-office, or similar process.

Experience in the Hi-Tech/Technology domain will be preferred. Excellent written English communication skills. Good typing speed with strong accuracy. Basic knowledge of computers, MS Office, email, and internet applications. Ability to understand technical information and provide clear written responses. Strong analytical and problem-solving skills. Good attention to detail. Ability to work independently as well as in a team. Comfortable working in rotational shifts, if required.

Preferred

SkillsEmail & Chat Support Ticket Management Technical/Hi-Tech Product Support Customer Query Resolution MS Office Basic Troubleshooting Documentation & Case Management Written Communication Qualification Graduation preferred from any recognized university. Key CompetenciesWritten Communication Problem Solving Attention to Detail Time Management Customer Handling Multitasking Process Adherence Experience Required: 1 Year Process: Non-Voice – Hi-Tech

📌 Customer Care Executive Non Voice (Hyderabad)
🏢 Acutementors India Private
📍 Hyderabad