About Klara ClinicKlara is a skin and hair clinic offering advanced skin treatments, hair treatments, laser and aesthetic procedures, body sculpting, wellness services, and clinical dermatology consultations.

We are looking for a customer-focused, confident, and well-organised Customer Care Executive to manage patient enquiries, appointment bookings, follow-ups, and customer relationships while delivering a professional and welcoming experience.

Key ResponsibilitiesA. Customer Enquiries & Communication

- Handle incoming and outgoing calls professionally.
- Respond to customer enquiries through WhatsApp, phone calls, and other communication channels.
- Explain available services, consultation processes, appointment procedures, and clinic timings.
- Share accurate information about treatment packages and pricing approved by management.
- Maintain a polite, empathetic, and skilled communication style.

B. Lead Management & Appointment Conversion

- Contact new enquiries and prospective customers promptly.
- Understand customer requirements and guide them towards the appropriate consultation.
- Convert enquiries into confirmed appointments.
- Follow up with customers who have enquired but have not booked.
- Maintain a daily record of enquiries, follow-ups, bookings, and conversions.

C. Appointment Management

- Schedule, confirm, reschedule, and cancel appointments as required.
- Send appointment reminders to reduce no-shows.




- Coordinate with doctors, therapists, the front desk, and the Clinic Manager.
- Ensure customers receive timely updates regarding appointment changes.

D. Customer Follow-up & Retention

- Follow up with customers after consultations and treatments as per clinic protocols.
- Remind customers about upcoming sessions and pending treatment plans.
- Contact inactive customers and encourage appropriate follow-up visits.
- Collect customer feedback and identify opportunities to improve service.
- Escalate complaints and dissatisfied customer cases to the Clinic Manager.

E. Customer Database & Reporting

- Maintain accurate customer records in the clinic's CRM or approved software.
- Update enquiry status, appointment status, follow-up dates, and customer interactions.
- Prepare daily reports on calls, enquiries, appointments, conversions, and pending follow-ups.
- Maintain confidentiality of patient information and comply with clinic policies.

F. Coordination & Customer Experience

- Coordinate with the front desk and clinical team to ensure a smooth customer journey.
- Ensure customers are treated respectfully and their concerns are addressed promptly.
- Follow approved scripts, service standards, and customer communication protocols.
- Support customer feedback initiatives and clinic promotional activities.

📌 Customer Care Executive (Chennai)
🏢 Klara Skin u0026 Hair Clinic
📍 Chennai