We are hiring a Customer Care Executive for Homemate Smart to handle customer queries, complaints, and provide exceptional support for our smart home products and services.

Key Responsibilities: Handle inbound and outbound customer calls, emails, and chat queries related to Homemate Smart products and services

- Resolve customer complaints, issues, and grievances in a timely and skilled manner

- Provide product information, installation guidance, and troubleshooting support for smart home devices

- Coordinate with the technical and field service teams to ensure quick resolution of customer issues

- Maintain accurate records of customer interactions and update CRM systems

- Follow up with customers to ensure issues are resolved and satisfaction is achieved





- Achieve customer satisfaction targets and adhere to service quality standards

- Escalate unresolved issues to the appropriate department or senior management Required Skills: Excellent communication skills in English and regional language

- Strong problem-solving and conflict resolution abilities

- Basic knowledge of smart home or electronic products preferred

- Proficiency in MS Office and CRM tools

- Ability to handle high call volumes and work under pressure

- Customer-first attitude with a positive and empathetic approach Work Schedule: 6 days a week Location: Work from Office

📌 Customer Care Executive (Ahmedabad)
🏢 JobTrade
📍 Ahmedabad