Role & responsibilities
- Handle inbound and outbound customer calls to address queries, concerns, and service requests.
- Provide accurate information about products, orders, services, and policies while ensuring a positive customer experience.
- Resolve customer complaints efficiently and follow up on pending issues to ensure timely closure.
- Maintain proper records of customer interactions, feedback, and complaints in the CRM/system.
- Achieve defined call, TAT, quality, and customer satisfaction targets while maintaining qualified communication.
📌 Customer Care Executive (Delhi)
🏢 Chaayos
📍 Delhi