04 Oct
|
Crystree Solutions
|
Gorakhpur
04 Oct
Crystree Solutions
Gorakhpur
Roles and Responsibilities
- Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and qualified manner.
- Provide accurate information about products/services to customers through various communication channels (phone, email, chat).
- Identify customer needs and escalate complex issues to senior team members or supervisors when necessary.
- Maintain records of all interactions with customers using CRM software or other tools.
- Meet performance targets set by the company for call handling time, resolution rates, and quality metrics.
📌 Customer Care Executive (Gorakhpur)
🏢 Crystree Solutions
📍 Gorakhpur