Key Responsibilities

1. Customer Enquiry Handling

- Attend to incoming and outbound calls, WhatsApp messages, and online enquiries.

- Understand customer requirements and provide accurate information about Build Healer services.

- Explain service procedures, pricing, booking process, and terms clearly.

- Maintain a polite and professional communication style with customers.

1. Lead Follow-Up

- Follow up with recent and existing leads through phone calls and WhatsApp.

- Maintain proper records of customer enquiries and follow-up status.

- Follow up with customers based on the approved company process.

- Update lead status in the CRM/Google Sheet.

1. Appointment & Service Coordination

- Coordinate customer appointments with the concerned team.

- Confirm customer details, location, service requirement, and appointment status.

- Coordinate with site engineers/technicians regarding customer visits.

- Inform customers about any confirmed changes in schedule.

1. Customer Support

- Respond to customer questions and service-related concerns.

- Coordinate with the concerned department to resolve customer issues.





- Escalate complaints or technical matters to the responsible manager.

- Maintain proper records of complaints and their resolution status.

1. Payment & Booking Support

- Explain the approved booking and payment procedure to customers.

- Share official payment/booking links where applicable.

- Confirm payment status with the concerned team before confirming services.

- Do not commit unauthorized discounts, refunds, timelines, or additional services.

1. Documentation & Reporting

- Maintain accurate customer and lead information.

- Update CRM/Google Sheets regularly.

- Prepare daily/weekly reports on:

- New enquiries

- Follow-ups

- Appointments

- Conversions

- Pending customer issues

- Completed services

Pay: ₹18,000.00 - ₹22,000.00 per month

Education

- Higher Secondary(12th Pass) (Required)

Experience

- Real estate sales and construction : 1 year (Preferred)

Language

- English (Required)

- Kannada (Required)

- Hindi (Preferred)

Location

- Bengaluru, Karnataka 560072 (Required)

Work Location: In person

📌 Customer Care Executive (Bengaluru)
🏢 AlertHands Healthcare services private
📍 Bengaluru