We are looking to hire a Customer Sucess Executive for our organization. Please find the detailed below:

Create reports, monitor KPIs and discuss with clients when needed.

Handling specific client tasks:

- Assist with onboarding recent workflows and general issues
- Maintenance of specification documents
- Update pricing if needed in the system and inform the client
- Monitoring order production status and ensuring delivery within the deadline
- Reviewing client rejection orders for quality issues when SLA is not met
- Transfer orders between production teams when requested by Traffic team
- Random Quality control or upon request from the Production Teams.
- Answer questions from production teams at both BRBD/Unigate, escalate to Customer Success when issues cannot be resolved

Ownership of:





- Quality issues
- Rework/ Rejections KPI
- On-time Delivery KPI
- Discuss weekly progress and KPIs with clients

Identify and report quality issues to Quality Team and Customer Success via JIRA Support Customer Success with technical issues from the client-side or report to Business Technology via Jira if it can not be resolved

Communicate with Enterprise clients about current workflows and issues on a daily basis if needed

Assist with quality control while quality cases are active

Inform traffic about the forecast and make sure the deadlines are met

📌 Cusomer Success Executive (Chennai)
🏢 Bright River Mrc
📍 Chennai