Job title: Customer Support Executive – Ecommerce Non-Voice Process

Job Responsibilities

- Handle customer queries through non-voice channels such as chat and email.
- Assist customers with order status, delivery, returns, refunds and cancellations.
- Provide accurate and timely resolutions to customer concerns.
- Maintain proper records of customer interactions.
- Follow company policies, process guidelines and quality standards.
- Coordinate with internal teams to resolve customer issues.
- Achieve assigned productivity and quality targets.

Eligibility Criteria

- Freshers can apply; graduation is mandatory for freshers.
- Candidates with up to 6 months of experience can apply.
- Excellent English communication skills required.
- Comfortable working in rotational shifts and rotational offs.

Pay: ₹30,000.00 - ₹35,000.00 per month

Advantages

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Education:
- Higher Secondary(12th Pass) (Preferred)

Experience:
- Customer support: 1 year (Required)

Work Location: In person

📌 CSE (Customer Support Executive) (Jaipur)
🏢 MANGO
📍 Jaipur