– CRM ExecutiveJob Description: CRM Executive

Job Title: CRM Executive

Department: Customer Relationship Management / Sales & Marketing

Location: Saltlake

Employment Type: Full time

Experience: 1–3 years

Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage customer relationships, maintain accurate customer records, coordinate with internal teams, and improve customer satisfaction and retention.

Key Responsibilities

- Manage customer interactions and maintain updated customer information in the CRM system.
- Handle customer queries, requests, complaints, and follow-ups through phone, email, WhatsApp, or other communication channels.
- Coordinate with Sales, Operations, Service, and other departments to resolve customer issues.
- Conduct regular follow-ups with existing and prospective customers.
- Maintain accurate records of leads, customer communications, follow-ups, and service requests.
- Monitor customer feedback and identify opportunities to improve customer experience.
- Prepare CRM reports, customer activity reports, follow-up reports, and performance summaries.
- Support customer retention and engagement activities.
- Track leads and ensure timely follow-up by the relevant sales or service team.
- Assist in customer campaigns, surveys, feedback collection, and promotional activities.




- Ensure timely closure of customer complaints and requests.
- Maintain confidentiality and accuracy of customer data.

Required Skills
- Excellent verbal and written communication skills.
- Strong customer-service and relationship-management skills.
- Good follow-up and coordination abilities.
- Working knowledge of CRM software and MS Office/Google Workspace.
- Good organizational and time-management skills.
- Ability to handle multiple customers and tasks simultaneously.
- Problem-solving and interpersonal skills.
- Attention to detail and accuracy in maintaining customer records.

Qualifications
- Graduate in any discipline.
- 1–3 years of experience in CRM, customer service, sales coordination, or a similar role.
- Experience with CRM platforms such as Salesforce, Zoho, HubSpot, Freshsales, or similar systems is an advantage.

Key Performance Indicators (KPIs)
- Customer satisfaction and response time.
- Lead/follow-up conversion and closure rate.
- Complaint resolution time.
- Customer retention and repeat engagement.
- CRM data accuracy and completeness.
- Timely completion of follow-ups and reports.

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s)

- Current and expected ctc
- are you ok with Saltlake sector 5 location

Work Location: In person

📌 CRM Executive (Kolkata)
🏢 UPTALENT
📍 Kolkata