CRM Executive – Furnishing Wholesale & Retail

Job Responsibilities:

- Maintain and update new customer data in the CRM.
- Manage customer enquiries from calls, WhatsApp, social media, website and showroom.
- Regularly follow up with new and existing customers.
- Maintain records of leads, quotations, orders and sales.
- Follow up on pending quotations and potential customers.
- Track and follow up on pending payments and outstanding amounts.
- Coordinate with the sales and accounts teams regarding customer payments.
- Maintain customer purchase history and enquiry details.
- Collect customer feedback after sales and delivery.
- Record and coordinate customer complaints and service requests.
- Maintain records of wholesale, dealer and retail customers.
- Follow up with old customers for repeat business.
- Coordinate with the marketing team and maintain records of their activities.
- Collect daily/weekly reports from marketing staff.
- Track leads generated through social media, Meta Ads, website and other marketing activities.




- Maintain reports on enquiries, follow-ups, conversions, payments and customer feedback.
- Prepare daily and weekly CRM reports for management.
- Coordinate between customers, sales, accounts, marketing and other departments.
- Ensure all customer information and CRM records are accurate and updated.
- Handle other customer relationship and CRM-related activities as required.

Requirements:

- Good communication and follow-up skills.
- Valuable knowledge of Excel/Google Sheets.
- Good communication through phone and WhatsApp.
- Good organizational and reporting skills.
- Experience in furniture, furnishing, interior, retail or wholesale business will be an advantage.
- Previous experience in CRM, customer service or sales coordination is preferred.

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits

- Paid time off
- Provident Fund

Work Location: In person

📌 CRM Executive (Palarivattom)
🏢 Akab Fabrics
📍 Palarivattom