Job Responsibilities:
Managing technical support issues taken via phone, email, or web portal
Utilize your expertise in SOLIDWORKS products to assist customers with challenges they face in production
Follow up on Service Requests and Software Performance Reports generated through support cases
Ensure that response time and customer satisfaction surveys meet goals
Research solutions and create knowledge base articles
Conduct assigned training classes
Train new students on SOLIDWORKS products
Make on-site customer visits
Travel to customer sites (if required) to provide onsite support and training
Working with the sales team to accurately understand our customer's requirements
Progression into product demonstrations of SOLIDWORKS to prospective customers
Training of customers in the correct use of SOLIDWORKS
Working with a broad range of customers who use SOLIDWORKS to design their products
Responding to the needs of our customers to solve technical problems in using SOLIDWORKS
Reporting to the Technical Manager Sr. Applications Support Engineer
Desired Candidate Profile/Key Skills:
Engineering design experience gained in a design workplace
Knowledge of 3D CAD System, ideally SOLIDWORKS bit Pro/ENGINEER or Inventor may also be useful.
Valuable knowledge and use of Microsoft Office applications Word, Excel, Outlook
Willingness to be flexible and to travel as required
Job Type
Full time Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.