- Deliver instructor-led, virtual, and onboarding training programs for mortgage closing and funding teams, ensuring learners gain both technical knowledge and practical application skills. • Facilitate new hire onboarding and ongoing learning programs to accelerate employee readiness, productivity, and performance. • Partner with Learning & Development, Operations, Quality, and business leaders to identify capability gaps and develop effective enablement solutions. • Bring US-developed closing and funding curriculum, playbooks, and learning content to life for India-based teams through engaging facilitation and coaching. • Support the design, maintenance, and continuous improvement of training materials, job aids, playbooks, onboarding resources, and process documentation. • Serve as a mortgage closing subject matter expert, translating complex closing processes, funding requirements, and compliance standards into easy-to-understand learning experiences. • Assess training effectiveness through learner feedback, knowledge assessments, adoption metrics, and business performance results, recommending improvements where needed. • Identify knowledge gaps, process challenges, and training opportunities from frontline feedback and provide actionable recommendations to leadership and curriculum teams. • Facilitate workshops, coaching sessions, and continuous learning initiatives that drive quality, compliance, productivity, and operational excellence. • Partner with cross-functional stakeholders to support process changes, new initiatives, and the successful adoption of tools, policies, and best practices. • Mentor and support team members by sharing closing expertise, facilitation best practices, and coaching techniques.

Skills and Requirements

- Bachelor's degree or equivalent combination of education and experience. • 8-12 years of experience in Mortgage Operations, Closing, Funding, Learning & Development, Enablement, or a related function.



• Deep practitioner-level experience in Mortgage Closing or Funding, including hands-on knowledge of closing processes, settlement documentation, funding workflows, and regulatory requirements. • Proven experience facilitating instructor-led, virtual, and onboarding training programs. • Experience designing, delivering, and continuously improving training content, playbooks, job aids, onboarding programs, and learning resources. • Strong ability to translate complex mortgage closing concepts into engaging, easy-to-understand learning experiences. • Experience onboarding, coaching, mentoring, or training mortgage professionals. • Strong understanding of US mortgage lending practices, closing documentation, settlement processes, funding requirements, and regulatory standards. • Experience using learner feedback, performance metrics, and business outcomes to measure training effectiveness and drive continuous improvement. • Experience partnering cross-functionally with Learning & Development, Operations, Quality, Business Leadership, and Subject Matter Experts. • Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously. • Excellent communication, presentation, facilitation, and stakeholder management skills. • Experience supporting change management and driving adoption of new processes, tools, and best practices. Ability to work independently in a fast-paced, highly collaborative environment and effectively partner with US-based stakeholders. • Current or recent experience as a Mortgage Trainer, Mortgage Training Specialist,



Learning & Development Specialist, Enablement Specialist, or Mortgage Enablement Professional. • Experience training for a mortgage company. • Previous experience as a Mortgage Closing Specialist, Closing Team Lead, Closing QC Analyst, Funding Specialist, Funding Team Lead, or Funding QC Analyst. • Familiarity with instructional design principles, adult learning methodologies, and training facilitation best practices. • Facilitation certifications or formal Learning & Development certifications. • Experience supporting large-scale onboarding programs, new hire cohorts, or continuous learning initiatives. • Experience supporting change management and driving adoption of new processes, tools, or best practices. • Previous experience leading trainers, team leads, or learning professionals. • Familiarity with Learning Management Systems (LMS) or enablement platforms. • Background in quality control, coaching, process improvement, or operational excellence initiatives. Experience working within global teams across the US and India.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment chance/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].

📌 Closing Operations Enablement Manager- INTL India (Hyderabad)
🏢 Insight Global
📍 Hyderabad