Company: The SkinVet

Location: Mumbai, Maharashtra

Job Type: Full Time, On Site

About Us The Skin Vet is India's premier specialized veterinary dermatology clinic, dedicated exclusively to diagnosing and treating complex skin, ear, and allergic conditions in companion animals.

As we continue to scale our clinical operations, establish strategic partnerships, and lead industry-wide educational initiatives, we are committed to maintaining the highest standards of regulatory compliance and operational excellence.

We are looking for a sharp, detail-oriented Medico-Legal Consultant to partner with us in navigating the evolving regulatory landscape of veterinary medicine and healthcare operations.

Role Overview

Own front office and client care standards across The SkinVet, coordinate Worli and Chembur, and take primary responsibility for medical inventory and its financial reporting. Supervise front office staff, and the resolution of escalations, book keeping of billing and collections clean across clinics.

Detailed Roles & Responsibilities

1. Team supervision and training

- Supervise front office and client care staff, and set shifts, cover and duties
- Oversee implementation of SOPs, scripts, software and etiquette

2. Multi-clinic coordination (Worli and Chembur)

- Coordinate both clinics, so that front office standards, scripts, billing practices and client experience are the same at both
- Oversee the Chembur receptionist: set duties, train, review performance and make sure the day flows properly

3. Client queries, complaints and escalations

- Handle escalated queries and complaints, with a logged timeline for each




- Spot repeat issues and fix them in the process

4. Billing, collections and refunds

- Monitor billing, estimates, outstanding payments and collections
- Approve and coordinate refunds, credit and debit notes, and billing corrections with Accounts
- Check discounts, coupons, packages and waivers against policy
- Review daily reconciliation and send monthly collection summaries to Accounts

5. Medical inventory ownership

- Be primarily responsible for all medical inventory going in and out at both clinics: medicines, consumables, lab supplies and retail
- Approve and place purchase orders, and check deliveries against orders and invoices (quantity, batch, expiry, price)
- Keep stock records accurate through regular counts and by reconciling any clinic software against physical stock
- Track expiry dates and wastage, and act on near-expiry stock before it is lost

6. Quality, records and compliance

- Audit consent forms and follow-up records regularly
- Ensure hospital policies, SOPs and processes are followed, and update them when needed

7. Reporting

- Prepare monthly reports: footfall, revenue, complaints
- Keep records of escalations, refunds and staff performance

8. Client experience

- Collect feedback and reviews, and follow up with unhappy clients
- Support recall campaigns, wellness plans and referral offers with the marketing team

Role Requirements

- Fluent in English and Hindi. Marathi is a bonus
- At least 4 years experience managing clinic day to day (veterinary not compulsory)
- Solid leadership and multitasking ability
- Expertise in healthcare management is a pro

📌 Clinic Supervisor (Mumbai)
🏢 The SkinVet
📍 Mumbai