Title: Client & Vendor Coordinator

Location: Remote, India

Working Hours: UK Working Hours

Employment Type: Full time

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We are looking for a highly organised, proactive and communication-focused Client & Vendor Coordinator to manage communication between our clients, internal support team, vendors and sales team.

The role combines two key areas: client coordination and vendor/commercial coordination. You will be responsible for keeping clients updated on ongoing requests and issues, coordinating with the internal support team, communicating with vendors, obtaining pricing and quotations, managing orders and supporting the sales process.

The ideal candidate will be someone who is confident communicating with clients and suppliers, has solid follow-up skills, understands commercial requirements and can manage multiple activities without losing track of details.

Key Responsibilities:

Client Coordination & Client Success

Act as the main point of contact for clients regarding ongoing requests, issues and service updates.

Keep clients informed about the progress of their requests and any outstanding actions.

Coordinate with the internal support team to obtain updates and ensure clients receive timely responses.

Follow up with internal teams on pending issues and actions.

Communicate technical or operational updates to clients in a clear and easy-to-understand manner.

Manage client expectations and ensure they are kept informed throughout the process.

Build and maintain strong relationships with existing clients.

Identify any client concerns or service issues and escalate them internally when required.

Ensure client requests are followed through until completion.

Vendor & Supplier Coordination

Communicate with vendors and suppliers regarding products,



pricing, availability and delivery.

Contact vendors to obtain quotations, pricing and product information.

Work with platforms such as Infinigate to obtain pricing and product costs.

Compare vendor pricing and prepare costings where required.

Coordinate with Amazon and other approved suppliers for product purchases.

Place orders once internal or client approval has been received.

Track orders, deliveries and outstanding supplier requirements.

Follow up with vendors regarding delayed orders, returns, replacements, warranties and other issues.

Maintain accurate records of quotations, pricing, orders and vendor communications.

Sales Support:

Support the sales team with pricing, product information and quotations.

Obtain vendor pricing to support client proposals and sales opportunities.

Prepare basic costings and quotations based on agreed requirements.

Coordinate with vendors to ensure accurate and competitive pricing.

Follow up with prospects or clients where required.

Assist with the sales process from requirement gathering through to quotation and order.

Identify additional requirements or potential opportunities from existing client conversations and pass them to the relevant sales person.

Internal Coordination:

Coordinate effectively between clients, vendors, sales and internal teams.





Ensure information is passed to the right person at the right time.

Maintain clear records of outstanding actions and follow-ups.

Ensure no client request, quotation, order or vendor communication is missed.

Follow up proactively rather than waiting for someone else to provide an update.

Candidate Profile The ideal candidate will have:

2+ years of experience in client coordination, customer success, sales coordination, vendor management, purchasing or a similar role.

Excellent verbal and written communication skills.

Strong client-facing skills.

Experience communicating with vendors and suppliers.

Good understanding of quotations, pricing and costings.

Strong follow-up and organisational skills.

Ability to manage multiple clients, vendors and requests simultaneously.

Good attention to detail.

Confidence communicating with both clients and internal teams.

A commercial mindset and understanding of the sales process.

Good knowledge of Excel/Google Sheets and standard business tools.

Experience with CRM, ticketing or order management systems would be an advantage.

Basic understanding of IT products and services would be beneficial, but strong technical IT knowledge is not required.

What We Are Looking For

We are looking for someone who is naturally good at getting things done and keeping people informed.

The person should be comfortable speaking to a client in the morning, obtaining pricing from a vendor, coordinating with an internal team, preparing a costing and following up on an order later in the day.

The role requires someone who takes ownership, follows up consistently and does not allow tasks to get stuck between the client, vendor, sales team or internal team.

📌 Client & Vendor Coordinator (India)
🏢 Beyond Staff
📍 India