Company Description MEDAS Middle East Software Systems LLC is a healthcare software solutions provider established in 2008 and now part of the UNISIS Group. The company delivers complete ERP solutions for hospitals, polyclinics, pharmacies, laboratories, and health insurance organizations of all sizes.

MEDAS focuses on digitalizing healthcare operations, helping professionals and service providers deliver efficient, high-quality patient care. In addition to offering configurable products, MEDAS follows a consultative approach, guiding clients on best practices in implementation. Its end-to-end healthcare information systems make MEDAS a preferred IT solutions partner for healthcare service providers.

Role Description The Client Support role is a full-time, on-site position based in Kochi. This role involves providing first-line support to healthcare clients using MEDAS software solutions, including responding to inquiries, troubleshooting issues, and guiding users through system functionalities.

The Client

Support professional will log and track support tickets, coordinate with technical teams for escalations, and ensure timely resolution of problems. Daily responsibilities also include training end users, documenting recurring issues and solutions, and contributing to continuous improvement of support processes. The role requires transparent communication with clients,



adherence to service-level commitments, and a strong focus on customer satisfaction in a healthcare IT environment.

Qualifications

- Customer service and client support skills, including handling inquiries, resolving issues, and maintaining professional communication.
- Technical aptitude in software applications, basic troubleshooting, and understanding of ERP or healthcare information systems.
- Strong written and verbal communication skills, with the ability to explain technical concepts in clear, user-friendly language.
- Organizational and time management skills to manage multiple tickets, prioritize tasks, and meet response and resolution timelines.
- Ability to collaborate with cross-functional teams, including developers, implementation specialists, and project managers.
- Previous experience in healthcare IT, hospital information systems, or related software support roles is an advantage.
- Bachelor’s degree or diploma in Computer Science, Information Technology, Healthcare Management, or a related field preferred.
- Willingness to work on-site in Kochi and support clients during standard business hours, with flexibility for critical issues when needed.
- Experience Required: 0-3 Years
- Salary as per Industrial Standards
- Positions Available 2

📌 Client Support Analyst (Kochi)
🏢 Medas Middle East Software Systems
📍 Kochi