About SPARK+

SPARK+ is a global product innovation company working across Web 2.0, Web 3.0, AI, blockchain, and modern technology solutions. Its flagship product, SOLO Network, is an AI-powered, credential-first upskilling platform connecting learners, institutions, and employers.

Role Overview

We are looking for a proactive and communicative Client Success Associate to manage client coordination, support product adoption, gather feedback, and work closely with internal teams to improve the overall user experience.

Key Responsibilities

- Coordinate with clients, institutions, admins, and users to understand usage, challenges, and requirements.
- Support client onboarding, product walkthroughs, demos, and regular follow-ups.
- Collect and communicate client feedback, feature requests, and user concerns to product and tech teams.
- Monitor platform usage and identify areas where clients need support or guidance.
- Coordinate with Product, Tech, Operations, and Marketing teams for smooth execution.
- Track client issues, updates, and action items to ensure timely resolution.
- Prepare basic feedback summaries, reports, and client success updates.
- Contribute to improving product adoption, engagement,



and user experience.

Requirements

- Strong communication and interpersonal skills.
- Good coordination, follow-up, and relationship-management abilities.
- Basic understanding of technology, digital products, and platform workflows.
- Ability to understand client requirements and communicate them clearly.
- Problem-solving mindset and attention to detail.
- Comfortable working with multiple clients and cross-functional teams.
- Interest in technology, education, upskilling, and digital products.
- Prior experience in Client Success, Customer Success, Product Operations, or similar roles is an advantage.

What You’ll Gain

- Hands-on experience in client success and product adoption.
- Exposure to product, technology, and business teams.
- Practical experience in onboarding, feedback management, and client engagement.
- Growth opportunities into client success or product-focused roles.

Pay: ₹2,000.00 - ₹5,000.00 per month

Benefits

- Versatile schedule
- Paid sick time
- Paid time off
- Work from home

Work Location: Hybrid remote in Mapuca, Goa 403507

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