- Build and maintain relationships with customers.
- Handle customer queries, complaints, and feedback.
- Follow up with leads and existing customers.
- Coordinate with sales and operations to resolve issues.
- Maintain customer records and follow-up details.
- Identify cross-selling and up-selling opportunities.
- Monitor customer satisfaction and retention.
- Prepare basic reports on customer interactions and follow-ups.
Required Skills
- Bachelors degree or Undergraduate ( with experience)
- 15 years of experience in CRM, sales, or customer service.
- Good verbal and written communication.
- Robust interpersonal and problem-solving skills.
- Good follow-up and organizational abilities.
- Customer-oriented and proactive approach.
📌 Client Relationship Manager (New Delhi)
🏢 Jobnex India
📍 New Delhi
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