About Arise Tech Global

Arise Tech Global is a technology and talent solutions company helping organizations build high-performing teams across cybersecurity, enterprise technology, cloud, and digital transformation.

About the Role

Client Engagement & Success Manager

Location: Hyderabad / Bangalore

Work Mode: Work From Office (WFO)

Employment Type: Full-Time

Role Overview

We are looking for an exceptional, product-oriented Senior Client Engagement & Success Manager to lead post-sales strategy and outcomes for an enterprise Threat Detection & Response portfolio.

The role involves acting as a trusted advisor to mid-to-large enterprise security leaders, driving security ROI and value realization, managing account governance, increasing platform adoption across SIEM, SOAR, and cloud-native EDR/XDR environments , identifying growth opportunities, and representing the Voice of the Customer to Product and Engineering teams.

Key Responsibilities

Strategic Governance & Executive Alignment

- Lead high-impact Quarterly Business Reviews (QBRs) and Monthly Service Reviews (MSRs) with CISOs, CIOs, and SecOps leaders.
- Demonstrate tangible risk reduction, security outcomes, and program value to executive stakeholders.
- Build strong, long-term relationships across multiple customer personas, from SOC Analysts to CISOs and senior security leadership .

Value Realization & Technical Account Governance

- Govern technical account operations and track incremental improvements to ensure committed security outcomes are delivered.
- Drive adoption of the security platform across SIEM, SOAR, EDR/XDR, and cloud-native security environments .
- Partner with client security teams to understand their evolving architecture and threat landscape.
- Coordinate with operations and engineering teams to address security posture gaps across the Threat Detection & Response layer.

Account Growth & Revenue Retention

- Monitor account health metrics and identify white-space opportunities for account expansion.




- Partner with sales teams to execute upsell and cross-sell strategies .
- Proactively identify churn indicators and develop turnaround plans for at-risk accounts.
- Manage complex technical escalations and ensure timely resolution of customer concerns.

Product Voice & Client Advocacy

- Capture and synthesize customer feedback, operational pain points, and feature requests .
- Translate customer insights into actionable recommendations for Product and Engineering teams .
- Build strong client advocacy by converting successful outcomes into case studies, customer references, advocacy groups, and advisory board participation .

Required Skills & Experience

- Experience in Client Success, Customer Success, Technical Account Management, or Client Engagement within enterprise technology or cybersecurity environments.
- Strong understanding of Threat Detection & Response and enterprise security operations.
- Experience working with security platforms and environments such as SIEM, SOAR, EDR/XDR, and cloud security .
- Strong ability to engage with CISOs, CIOs, SecOps leaders, SOC teams, and technical stakeholders .
- Experience managing enterprise accounts and driving value realization, adoption, retention, and account growth .
- Robust executive communication, stakeholder management, and presentation skills.
- Ability to understand technical security challenges and translate them into business outcomes and actionable plans .
- Strong problem-solving skills with the ability to manage technical escalations and at-risk accounts .
- Product-oriented mindset with the ability to effectively communicate the Voice of the Customer to internal Product and Engineering teams.

Preferred Experience

- Experience working with enterprise cybersecurity products or managed security services .
- Exposure to SIEM, SOAR, MDR/XDR, cloud-native security, and threat detection platforms .
- Experience conducting QBRs, MSRs, executive reviews, and technical account governance .
- Experience driving customer advocacy, references, case studies, and advisory programs.
- Experience working with mid-to-large enterprise customers.

📌 Client Engagement & Success Manager (Hyderabad)
🏢 Arise Techglobal
📍 Hyderabad