Job Summary

HOP is looking for a dynamic and customer-focused Client Experience Associate - Front Office to manage client experience at HOP Studio, ensure excellent customer service, and oversee member interactions. This role is crucial in creating a welcoming atmosphere for members, maintaining operational efficiency, and driving engagement through promotions and events.

Job Details

- Employment Type: Full Time (Work from Studio)

- Location: Bhubaneswar
- Shift Timing: 6 AM to 3 PM or 1 PM to 10 PM (With Occasional Break Shift)

- Device Required: Own Laptop
- Experience Level: 0 - 2 Years

Key Responsibilities

- Front Desk Management
- Oversee the daily operations of the front desk, ensuring a smooth check-in and check-out process.
- Manage session scheduling, ensuring members are accurately booked into their respective sessions.
- Handle incoming inquiries via phone, email, and in-person, providing timely and helpful responses.

- Customer Experience Excellence

- Ensure a high standard of customer experience by addressing member needs and resolving concerns effectively.
- Build strong relationships with members to create a welcoming and engaging setting.
- Proactively collect and address member feedback, google reviews to enhance service quality.

- Communication Coordination

- Serve as the primary point of contact for member inquiries, updates, and announcements.
- Maintain professional and clear communication through in-person interactions, emails, calls, and WhatsApp groups.
- Collaborate with trainers, housekeeping, and maintenance teams to ensure smooth daily operations.

- Record Keeping Financial Transactions

- Maintain accurate and confidential member records, attendance logs, and financial transactions.
- Collect Process payments, manage membership renewals,



and track financial reports.

- Facility Management Maintenance Oversight

- Ensure the studio remains clean, safe, and well-maintained in coordination with maintenance and housekeeping teams.
- Report and address any maintenance issues promptly to avoid disruptions.

- Promotions Membership Growth

- Assist in planning and executing membership drives and promotional activities.
- Engage with potential members, providing information about HOP s services and benefits.
- Actively participate in strategies to enhance member retention and engagement.

- Event Planning Execution

- Plan, coordinate, and execute weekend events, workshops, and community activities.
- Work closely with the marketing and operations teams to drive participation and engagement.
- Ensure smooth event logistics, including scheduling, member participation, and vendor coordination.

Qualifications skills required
- Qualification : Graduate degree in Arts, Management, Science, Social Work, Hospitality or any similar degree.
- Experience: Prior experience in Client, hospitality, administrative roles, or fitness industry will be an advantage.

- Skills:

- Proficiency in Google Workspace, especially Google Sheets and Drive.
- Familiarity with membership management systems is a plus.
- Basic financial transaction handling skills (processing payments, invoices, and reconciliations).

- Personal Traits:

- Approachable and able to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Comfortable in handling financial transactions and managing sensitive information.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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