? Hiring: Global Claims

We are looking for a senior commercial and claims leader to build and lead a global Aftersales Warranty Claims function, with a strong focus on commercial value creation, risk management, customer outcomes, and EBITDA improvement.

Key Responsibilities

? Strategy & Function Leadership

- Develop and execute the global strategy for Aftersales Warranty Claims.
- Establish standardized processes, governance frameworks, and best practices across markets.
- Introduce a risk-based approach to balance customer expectations with commercial and contractual interests.

? Global Claims Management
- Lead oversight of warranty claims ranging from routine cases to complex, high-value, cross-border disputes.
- Evaluate claims from commercial, contractual, technical, and financial perspectives.
- Define negotiation strategies and settlement positions in collaboration with Legal, Finance, Engineering, Quality, and Commercial teams.

? Customer & Stakeholder Management
- Serve as the senior escalation point for critical customer claims.
- Drive cross-functional collaboration to ensure timely and effective resolution.
- Represent the claims function in senior management and governance forums.

? Technical & Commercial Evaluation
- Convert technical investigations and RCFA findings into clear commercial and contractual actions.
- Assess contractual entitlements, supplier performance, and customer requirements.
- Drive lessons learned and use claim insights to improve product quality, contracts, and processes.

? Team Leadership & Capability Building
- Build and lead a high-performing global claims team.
- Establish clear roles, responsibilities, competency frameworks, and performance expectations.
- Develop a culture focused on accountability, collaboration, and continuous improvement.

? Digital & Process Excellence
- Implement scalable claims processes, tools, systems, and reporting mechanisms.
- Use dashboards, analytics,



and data-driven insights to improve decision-making.
- Support digital and ERP transformation initiatives related to claims management.

? Risk & Financial Value Protection
- Identify and proactively mitigate commercial, contractual, and financial risks.
- Protect the organization’s financial and reputational interests through effective claims strategies.
- Ensure appropriate governance, documentation, and escalation of high-risk cases.

? KPI & EBITDA Ownership The role will have direct accountability for measurable EBITDA and commercial improvement through:
- Warranty cost reduction and avoidance
- Recovery and recourse performance
- Claims resolution cycle time
- Customer outcomes and satisfaction
- Monthly KPI, risk, action, and EBITDA impact reporting
- Close partnership with Finance for forecasting and performance reporting

? Continuous Improvement
- Identify opportunities to improve claims processes and operational efficiency.
- Promote best-practice sharing and knowledge management globally.
- Scale the claims function in line with business growth and evolving customer requirements.

Ideal Profile

- Senior experience in Warranty, Claims, Commercial Management, Contract Management, or Aftersales.
- Solid understanding of commercial and contractual risk management.
- Experience managing complex, high-value and international claims.
- Strong stakeholder management skills across Legal, Finance, Engineering, Quality, and Commercial functions.
- Proven experience leading global teams and driving measurable financial outcomes.
- Strong analytical, negotiation, problem-solving, and decision-making capabilities.
- Experience with data analytics, dashboards, ERP, or digital transformation initiatives is preferred.

? Location: Pune

? Experience: 8 to 12 years

? Interested candidates can share their updated CV via DM or email - [email protected]

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📌 Claims Manager (Pune)
🏢 Peoplefy
📍 Pune