Be a part of the fast-growing retail and consumer-focused business working with Titan World. This role is ideal for someone who wants to build a strong foundation in core HR operations while working in a dynamic, people-first startup workplace. You’ll get hands-on exposure to recruitment, employee engagement, HR operations, and compliance, while supporting teams across the organization and contributing to a positive workplace culture.
Role Overview The Customer Relationship Officer (CRO) will play a key role in enhancing the customer journey at Helios by managing customer engagement, supporting sales teams, ensuring smooth after-sales service, and driving customer loyalty. This role requires a passion for premium retail, strong communication skills, and a commitment to delivering world-class service.
Key Responsibilities
Ensure exceptional customer experience through personalized engagement and service.
Manage customer queries, complaints, and after-sales service coordination effectively.
Drive customer retention and repeat visits through proactive follow-ups.
Maintain accurate customer data and purchase history in the CRM system.
Support store sales through upselling, cross-selling, and premium customer handling.
Strengthen brand loyalty by engaging customers for current launches and exclusive events
Ensure timely resolution of service requests while meeting customer satisfaction targets.
What We Offer
Opportunity to work with a premium lifestyle brand.
Career growth in luxury retail and customer experience.
Market-competitive salary incentives.
Employee learning, product training, and engagement programs.
Qualifications & Experience
Graduate in Business, Marketing, Hospitality, or a related field.
1–4 years of experience in customer relationship roles, preferably in Luxury Retail
Passion for watches and luxury products.
Experience handling high-net-worth or premium customers.
Ability to thrive in a fast-paced retail setting.
Solid understanding of customer loyalty and after-sales excellence.