Customer Care Executive – Kolkata

D.S. Research Centre is looking for a Customer Care Executive to join our Kolkata centre. The role involves front-desk management, patient communication, appointment coordination and administrative support in a healthcare setting.

Job Details
Job Title: Customer Care Executive
Location: Kolkata
Job Type: Full-time, Permanent
Experience: 2–4 years
Education: Graduate or equivalent
Joining: Immediate
Salary: Competitive, based on qualification and experience

Key Responsibilities
Welcome and assist patients and visitors.
Handle incoming calls and patient enquiries.
Schedule appointments and maintain appointment calendars.
Manage patient registration and basic intake procedures.
Coordinate with doctors and internal teams regarding patient requirements.
Maintain patient records accurately and confidentially.
Handle emails, data entry, filing, scanning and routine documentation.
Assist with patient communication and follow-ups.
Maintain daily front-office records.
Support smooth day-to-day operations of the centre.

Requirements
Graduate or equivalent qualification.
2–4 years of experience in customer service, front office, reception, patient coordination or a similar role.




Positive communication skills in Bengali and English.
Strong interpersonal and patient-handling skills.
Good telephone etiquette.
Basic proficiency in MS Office, email and computer applications.
Valuable organisational and time-management skills.
Ability to multitask and prioritise responsibilities.
Professional, courteous and patient-focused approach.
Attention to detail and accuracy.
Experience in a hospital, clinic, diagnostic centre or healthcare organisation will be an advantage.

Preferred Skills
Patient/customer service
Front desk management
Appointment scheduling
Telephone handling
Data entry and documentation
MS Office
Patient record management
Healthcare administration

About the Candidate The ideal candidate will be organised, courteous and comfortable communicating with patients and their families. The candidate should be able to handle multiple responsibilities while maintaining professionalism, accuracy and confidentiality. Pay: ₹12,000.00 - ₹15,000.00 per month

Education
Bachelor's (Preferred)

Language:
Bengali (Required)

Work Location: In person

📌 Customer Care Executive Kolkata
🏢 D.S. Research Centre
📍 Kolkata