Job Responsibilities:
Handle customer calls, queries, complaints, and service-related concerns.
Conduct post-service follow-up calls and collect customer feedback.
Follow up on service reminders and due services.
Coordinate with Service Advisors and Managers to resolve customer complaints.
Monitor customer satisfaction and ensure timely complaint closure.
Maintain customer records and update CRM/DMS regularly.
Prepare daily/weekly reports on customer feedback, calls, and complaints.
Support customer retention and improve overall service experience.
Requirements:
Graduate in any discipline.
1–3 years of experience in CRM/customer service, preferably in an automobile dealership.
Positive communication and interpersonal skills.
Strong follow-up and customer-handling skills.
Basic knowledge of MS Office and CRM/DMS software.
Customer-focused and qualified attitude.