Customer Service Manager-WBG OPERATIONS (OPS)-Customer Service Desk - Manage and oversee customer service operations within the WBG Operations Customer Service Desk.
Ensure high-quality service delivery and effective handling of customer queries and issues.
Coordinate with various teams to streamline customer support processes and improve customer satisfaction.
Lead and mentor customer service staff to achieve operational goals.
Monitor performance metrics and implement improvements where necessary.
Handle escalations and complex customer service challenges.
Maintain documentation and reporting related to customer service activities.
Collaborate with stakeholders to align customer service strategies with business objectives.
📌 Customer Service Manager Pune (India)
🏢 Kotak Mahindra Bank
📍 India
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