Customer Care Executive

Company: Klene Paks Limited

Location: Bangalore

Department: Customer Service / Sales Support

Experience: 1–3 Years

Job Summary

We are looking for a customer-focused and proactive Customer Care Executive to handle customer queries, coordinate with internal departments, follow up on orders, and ensure timely resolution of customer requirements.

Key Responsibilities
Handle customer calls, emails, WhatsApp messages, and inquiries professionally.
Understand customer requirements and provide accurate product and order information.
Coordinate with Sales, Production, Dispatch, Stores, and Accounts teams.
Follow up on customer orders, deliveries, quotations, and pending requirements.
Maintain customer records, order details, complaints, and follow-up status.
Resolve customer complaints and coordinate internally for timely solutions.
Prepare daily/weekly customer follow-up and order status reports.
Follow up on payments and outstanding issues whenever required.
Maintain good relationships with existing customers.
Support the Sales team with customer communication and documentation.




Ensure timely communication regarding order status, delivery schedules, and product availability.

Requirements
Any Graduate / MBA preferred.
1–3 years of experience in Customer Care, Customer Support, Sales Coordination, or Order Management .
Valuable verbal and written communication skills.
Basic knowledge of MS Office / Excel.
Solid follow-up and coordination skills.
Customer-oriented attitude and problem-solving ability.
Ability to work effectively with multiple departments.
Known Languages English, Kannada, Telugu, Hindi & Tamil

Key Skills Customer Service | Customer Relationship Management | Order Processing | Sales Coordination | Customer Follow-up | Complaint Handling | MS Excel | Communication | Documentation | Internal Coordination

What We Offer
Growth and learning opportunities.
Exposure to Sales and Customer Relationship Management.
Supportive and qualified work environment.
Career development opportunities.

📌 Customer Care Executive Anekal (India)
🏢 KLENE PAKS LIMITED (KPL)
📍 India