Responsible for handling customer complaints, coordinating field service engineers, scheduling service visits, and ensuring timely resolution of equipment breakdowns and service requests.
Key Responsibilities:
Handle customer complaints via phone, email & WhatsApp.
Coordinate and schedule field service engineers.
Track service calls, engineer visits and ticket closures.
Coordinate with factory, technical, stores and logistics teams.
Follow up on spare parts and service requirements.
Maintain service MIS, reports and customer records.
Conduct customer feedback and ensure service satisfaction.
Requirements:
Diploma/Degree in Mechanical/Electrical preferred.
1–4 years of customer service/service coordination experience.
Positive communication and coordination skills.
Knowledge of MS Excel/Google Sheets and CRM tools.
Industrial machinery/construction equipment experience preferred.