Customer Support Executive – US Healthcare (Inbound Voice)
Location
Salt Lake, Sector V, Kolkata (In office with complimentary cab drop service) Shift & Schedule
Night Shift aligned with U.S. time zones
Days Off: Fixed weekends – Saturday & Sunday
Rotation: Monday to Friday workweek
About the Role As a part of our US healthcare support team, you will:
Handle inbound voice calls from U.S. Healthcare service/customers—no sales, no targets.
Resolve queries professionally and accurately, ensuring timely issue resolution.
Listen actively, empathize, and provide clear, personalized support.
Requirements
Robust communication skills in English (verbal & written), preferably US accent-neutral.
Minimum 12th pass; graduation or diploma is a plus.
Comfortable working night shifts in U.S. time zones.
Preferred: Fresher/Prior experienced, All are welcome.
Compensation & Perks
In-hand Salary: ₹15,000–₹19,000 per month
Travel Allowance + Subsidized Meals
Free Cab Drop after night shift
Attendance Bonus: ₹1,000 per month
Annual Performance Bonus: Up to ₹15,000
PF & ESI
Pay: ₹15,000.00 - ₹19,000.00 per month
Benefits
Provident Fund
Work Location: In person
📌 Customer Support Associate Kolkata
🏢 Nexus Career
📍 Kolkata
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