Position: Customer Service Representative / Customer Care Executive
Employment Type: Full time
Experience: Freshers and candidates with 0–2 years of experience
Qualification: HSC (12th Pass) / Graduate
Job Responsibilities
Handle inbound and outbound customer calls professionally.
Understand customer queries and provide accurate information and solutions.
Resolve complaints and service requests within the required timelines.
Maintain proper records of customer interactions and update CRM/system details.
Follow up with customers when required.
Explain products, services, processes, and policies clearly.
Maintain a customer-focused and qualified approach during every interaction.
Follow company policies, quality standards, and attendance/shift requirements.
Coordinate with internal teams to resolve customer issues.
Required Skills
Good verbal and written communication skills.
Basic computer knowledge and ability to work with CRM systems.
Customer-focused and problem-solving attitude.
Good listening skills and patience.
Basic English and Hindi communication.
Knowledge of Marathi or other regional languages may be an advantage.
Comfortable working in a voice/BPO workplace.