Key Responsibilities
Handle customer queries through phone, email, chat, and CRM/ticketing systems.
Understand customer requirements and provide accurate and professional responses.
Create, update, assign, and close customer tickets/cases in the CRM.
Maintain accurate customer information and communication history.
Manage multiple customer queries and cases simultaneously.
Follow up on pending customer requests and ensure timely resolution.
Coordinate with internal teams to resolve customer issues.
Handle customer complaints professionally and escalate complex issues when required.
Keep customers informed about the progress of their requests.
Monitor open tickets and ensure that no customer query is missed.
Identify recurring customer issues and communicate them to the relevant team.
Maintain agreed response times, resolution times, SLAs, and customer service KPIs.
Prepare basic reports on customer queries, complaints, tickets, and resolutions.
Ensure customer information and records are maintained accurately and confidentially.




Follow company processes and maintain a high standard of customer service.

Required Experience & Skills
1–2 years of relevant hands-on customer service/customer support experience.
Previous experience working with a CRM or ticketing system.
Experience handling customer queries through multiple communication channels.
Excellent verbal and written communication skills.
Strong problem-solving, customer-handling skills and time-management abilities.
Solid attention to detail and accurate data-entry skills.
Ability to manage multiple customer cases simultaneously.
Comfortable working with KPIs, SLAs, response times, and resolution targets.
Ability to remain calm and qualified when dealing with complaints or difficult customers.
Valuable teamwork and coordination skills.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Service Executive Sahibzada Ajit Singh Nagar
🏢 The ArtLogic
📍 Sahibzada Ajit Singh Nagar