Position: Customer Service / Sales Support Executive

Department: Customer Service & Support (CSS)

Experience: 1–2 Years,Freshers also can apply

Job Summary

We are looking for a motivated and customer-focused Customer Service & Sales Support Executive to join our CSS department. The ideal candidate will be responsible for customer follow-ups, handling RFQs, preparing quotations, and coordinating with internal teams to ensure timely responses and customer satisfaction.

Key Responsibilities
Handle regular customer follow-ups through phone, email, and other communication channels.
Receive and process RFQs (Request for Quotation) from customers.
Prepare and share accurate and timely quotations based on customer requirements.
Coordinate with the sales, purchase, production, and other internal teams for quotation and order-related information.
Follow up with customers regarding submitted quotations and identify potential business opportunities.
Maintain records of customer enquiries, RFQs, quotations, and follow-up activities.
Respond to customer queries and provide appropriate information regarding products, pricing, availability, and order status.




Ensure timely communication and follow-up until the enquiry is converted into an order or closed.
Maintain valuable professional relationships with existing and prospective customers.

Requirements
1–2 years of experience in customer service, sales support, inside sales, or a similar role.
Freshers can also appy
Valuable communication and interpersonal skills.
Experience in handling customer follow-ups, RFQs, and quotations.
Basic knowledge of MS Office/Excel and email communication.
Positive organizational and follow-up skills.
Ability to coordinate effectively with customers and internal departments.
Hindi language proficiency is preferred.
A proactive and customer-oriented approach.

Preferred Candidate Profile Candidates with experience in B2B customer handling, quotation preparation, sales coordination, or industrial/manufacturing-related customer service will be preferred.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits
Commuter assistance
Food provided
Health insurance
Life insurance
Provident Fund

Work Location: In person

📌 Customer Service / Sales Support Executive Sulur
🏢 GTN Engineering (India
📍 Sulur