Key Responsibilities
Communicate with US clients through calls, emails, and chats.
Understand customer requirements and provide appropriate product support.
Handle customer queries, issues, and follow-ups professionally.
Promote SaaS/IT products to potential customers.
Generate leads through email, LinkedIn, and other relevant channels.
Follow up with prospects and maintain robust client relationships.
Understand client needs and coordinate with internal teams for resolution.
Maintain customer and lead information in CRM/tools.
Support sales and marketing activities as required.
Requirements
1–3 years of experience in Customer Support, Sales,
Marketing, or Business Development.
Experience working with SaaS/IT products will be preferred.
Excellent English communication skills, both written and verbal.
Comfortable communicating with US/international clients.
Positive customer-handling and problem-solving skills.
Basic understanding of lead generation and digital outreach.
Comfortable working in a night shift.
Preferred
Experience with SaaS, software products, CRM, ticketing systems, or B2B clients.
Prior experience handling international customers.