2-5 years in Customer Service / Customer Support / BPO, with at least 1 year in a Team Leader or supervisory role.
Required Skills
- Excellent verbal and written communication skills.
- Strong leadership and people-management skills.
- Good problem-solving and decision-making abilities.
- Customer-focused approach.
- Ability to manage escalations professionally.
- Solid knowledge of MS Office, especially Excel.
- Good analytical and reporting skills.
- Ability to work under pressure and meet deadlines.
- Strong coaching and team-motivation skills.
HR-(phone hidden) This job is provided by Shine.com