CSM

SCOPE OF WORK The DTC ( Direct-to-Customer) business aims to leverage 50 million homes chance in India by providing simplified services and great and consistent customer experience.

Catchment Sales

Manager in DTC is a frontline sales role responsible for managing a retail outlet as well as driving broadband business in a dedicated catchment with a team size of 7-12 executives through customer service, market activations, network expansion and stakeholder management.

EXPECTED DELIVERABLES

Manage store operations SOPs, handle customer queries and escalations

Drive postpaid business for catchment through walk-in and walkout models

Online Lead Management from Integrated Lead management system

¢ Ensure network expansion and timely installations by coordinating with market planning, marketing and Home Delivery Org

¢ Performance Tracking and governance large off roll team (7 -12)

¢ Understand market demographics and increase market visibility through BTL activities as per customer segments

¢ Drive broadband business,



maintain good relationships with residential and market association to drive rollout and generate business

¢ Increase upselling and cross-selling to new and existing customers in catchment

HOW YOULL SUCCEED

¢ Build a culture of serve to grow in stores

¢ Ensure robust planning to start strong

¢ Drive discipline in store and cash compliance

¢ Simplify communication for the field executives to understand

¢ Keep team motivated through team connects, rituals and R&R;

¢ Building strong relationships with internal as well as external stakeholders and resourcefulness

¢ Partner Management (in LCO towns)

WHAT IT TAKES

¢ Broadband and network knowledge

¢ Inventory management

¢ Analytical Mindset & basic MS office

¢ Drive for results and Execution Excellence

¢ Ownership

¢ Influencing

¢ Build and maintain relationships

📌 Catchment Sales Manager (Narnaul)
🏢 Airtel
📍 Narnaul