04 Oct
|
myMD Healthcare
|
Kolkata
04 Oct
myMD Healthcare
Kolkata
Roles & Responsibilities:
- Managing Communications: Answer incoming customer calls or make outbound contacts via phone, email, or chat.
- Resolving Issues: Troubleshoot complaints, address billing inquiries, and provide clear product or service information.
- Record Keeping: Log details of every customer interaction and update data accurately in CRM (Customer Relationship Management) software.
- Escalating Problems: Forward complex or unresolved issues to senior departments or higher management.
- Promoting Services: Identify opportunities to cross-sell or upsell products when appropriate.
- Meeting Performance Targets: Maintain metrics like First Call Resolution (FCR) and Customer Satisfaction (CSAT) scores
Qualification: Minimum Graduate Experience- Minimum 6months
Pay: ₹10,000.00 - ₹15,000.00 per month
Advantages
- Provident Fund
Work Location: In person
📌 Call Center Executive (Kolkata)
🏢 myMD Healthcare
📍 Kolkata