- To comply with the regulatory regimes in which SS&C; operates including DataProtection, Financial Crime Prevention and CASS regulations

- Knowledge and Technical Skills Proficiency in the English (UK) language is essential, both spoken and written language skills are required

- Provide real-time assistance to clients through inbound and outbound telephonecalls, web chat, answering questions, resolving issues, and offering guidance

- Processing transactions to agreed service levels, quality standards and whererelevant within agreed financial authority limits

- Supporting clients with a number of platform specific support tools and processes

- Adherence to schedules to ensure Service Level Agreements are achieved

- Ensure timely and accurate responses to client enquiries while maintaining aprofessional and client-centric approach

- Proficiency in the English (UK) language is essential, both spoken and writtenlanguage skills are required to communicate with UK colleagues and UK and globalclients
- A flexible approach to completing variety of tasks to support TL / TM and otherteams for business needs
- To escalate issues or potential breaches to Line Manager





- Provide a quality service, aiming for 100% accuracy and timeliness of delivery
- To review processes and practices within your role to propose change andimprovement where individual and team performance are being affected

- Keeps own knowledge of processes, products and appropriate regulation up to date

- Proven experience in a contact centre role, with a minimum of 2+ years of experience

- Preferably in the UK Mutual Funds Financial Services environment

- Good keyboard skills and familiar with Microsoft word and excel Ability to identify areas of risk or concern, either within team or in the business

- Exceptional communication and interpersonal skills

- Flexible and adaptable to change and challenges

- This role offers a unique opportunity to combine your financial expertise, client serviceskills, and UK language proficiency to deliver outstanding value to our clients

- If you are adedicated and knowledgeable professional who thrives in a dynamic setting, weencourage you to apply and join our team

📌 Call Center Representative (Navi Mumbai)
🏢 SSu0026C FINTECH SERVICES INDIA PRIVATE
📍 Navi Mumbai