Role purpose and primary objective

Run day-to-day business execution and control the office when senior leaders are outside, ensuring revenue work, projects, finance, people and systems move together with visible accountability.

Key responsibilities and measures

Responsibility

Own daily operating rhythm, priorities, review meetings and cross-functional action closure.

Control lead-to-order, order-to-cash, project, procurement and collection coordination.

Review dashboards, ageing, cash commitments, service issues and business exceptions.

Enforce approval matrix, segregation of duties, documentation, safety and escalation.

Develop team capability and provide complete backup handover to the Assistant Manager.

Use AI and automation for analysis and routine work, but keep human judgement and final approval for controlled decisions.

KPI or evidence





Revenue pipeline movement and order-to-cash visibility

On-time action and project milestone completion

Receivable, complaint and exception ageing

Data accuracy, audit readiness and SOP compliance

Team productivity, backup readiness and customer escalation closure

Manager review

Technical and functional skills

Required skill

Cross-functional operations management

CRM, ERP, MIS and Excel or Sheets

Commercial, project and cash-flow understanding

People supervision and performance review

AI-assisted analysis with governance

Mandatory criteria

Ownership without hiding bad news; strong judgement; no bypass of approval controls; field travel and versatile coordination readiness.

📌 Business Operations and Control Manager (Cuttack)
🏢 M.K.Groups
📍 Cuttack