About the Company:

The Business Development Manager at Crystal Hues Limited is responsible for leading and managing a team of Business Development professionals to achieve sustainable and profitable revenue growth.

Crystal Hues

Limited is a 37-year-old public limited organization delivering comprehensive language, localization, interpretation, media localization, voice, multilingual staffing, and AI data services to more than 5,000 global clients worldwide. The organization operates on a performance-driven model that emphasizes revenue productivity, profitability, and long-term client relationships, making the Business Development Manager a critical leadership role within the growth structure of the company.

Role Overview

- The primary responsibility of the Business Development Manager is to ensure that the business development team consistently achieves collective revenue targets while maintaining strong commercial discipline.

- Unlike individual contributor roles, where success is measured by personal sales performance, the Business Development Manager is evaluated based on the performance of the entire team.

- The role requires the ability to:

1. Build predictable revenue outcomes.
2. Improve team capability.
3. Optimize opportunity conversion.
4. Ensure alignment between commercial commitments and delivery feasibility.

Business Development & Revenue Management

- Oversee the complete business development lifecycle at a team level, including:

1. Lead allocation.
2. Opportunity monitoring.
3. Proposal strategy.
4. Commercial governance.

- A significant portion of opportunities originates from digital marketing channels.

- Ensure that inbound leads are:

1. Effectively qualified.
2. Properly distributed.
3. Successfully converted into revenue opportunities.

- Monitor conversion ratios and identify performance gaps.
- Implement corrective actions wherever necessary based on performance analysis.

Revenue Quality & Commercial Discipline




- Maintain a strong focus on revenue quality.

- Ensure that deals closed by the team:

1. Meet minimum margin requirements.
2. Have clearly defined scope.
3. Align with operational capabilities.

- Prevent unclear scoping or unrealistic commitments that could negatively impact:

1. Delivery.
2. Client satisfaction.

- Work closely with:

1. Delivery teams.
2. Project Management teams.
3. Account Management teams.

- Ensure seamless client onboarding and execution readiness.

Team Leadership & Development

- Coach team members on:

1. Client communication.
2. Negotiation strategies.
3. Commercial decision-making.

- Conduct:

1. Performance discussions.
2. Feedback sessions.
3. Structured guidance.

- Drive continuous improvement in individual and team performance.
- Focus strongly on team development and performance improvement.
- Develop individual capabilities within the team to ensure long-term scalability of the business development function.

Revenue Predictability & Pipeline Management

- Maintain clear visibility into the team's pipeline.
- Identify potential revenue risks at an early stage.
- Take proactive actions to maintain consistency in monthly revenue performance.
- Focus on creating stable and predictable business growth.

- Balance:

1. Short-term revenue opportunities.
2. Long-term client acquisition strategies.

Performance Metrics

Performance evaluation for this role is based on clearly defined output metrics, including:

- Team revenue productivity.
- Digital lead conversion performance.
- Gross margin adherence.
- Collection discipline.
- Revenue quality.




- This structured approach ensures transparency and alignment between individual contributions and organizational objectives.

Strategic & Leadership Exposure
- The role provides exposure to:

1. Strategic decision-making.
2. Cross-functional collaboration.
3. Leadership responsibilities within a global services organization.

- Individuals in this role develop strong:

1. Managerial capabilities.
2. Commercial capabilities.

- The role prepares individuals for progression into broader leadership positions such as Cluster Manager, where responsibility expands beyond business development into regional revenue ownership.

Growth & Work Setting
- Crystal Hues offers a professional and performance-oriented setting where leadership is defined by the ability to enable others to succeed.

- The organization values:

1. Accountability.
2. Structured growth.
3. Long-term relationship building.

- Candidates who demonstrate:

1. Robust leadership ability.
2. Commercial maturity.
3. The capability to build consistent revenue through teams.

- Such candidates will find significant growth opportunities within the organization.

- Position: Business Development Manager – Translation & Localization
- Location: Mumbai
- Experience: 3–5 years
- Eligible Candidates: Mumbai/Pune-based candidates only
- Joining: Immediate preferred / Within 45 days

Ideal Candidate:

- 3–5 years of experience in Business Development / Sales.
- 2–3 years of relevant experience in Translation & Localization is mandatory.
- Candidates with experience in the E-Learning division are also encouraged to apply.
- Excellent communication and interpersonal skills.
- Proficiency in Marathi, Hindi, and English.
- Experienced in team leadership.
- Individuals who enjoy building teams, improving performance systems, and contributing to organizational growth at scale will thrive in this position.

📌 Business Development Manager (Translation & Localization) (Mumbai)
🏢 Crystal Hues
📍 Mumbai