Provides comprehensive remote support across major operating systems -
Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques.
Follow documented procedures for issues presented and escalate further if need be.
Has the ability to troubleshoot by -
Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause.
Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs
Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary.
Assist in setting up, configuring, and installing new software and hardware.
Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference.
Communicate effectively with non-technical users to explain solutions in an understandable manner.




Collaborate with cross-functional teams to escalate and resolve incidents.
Support & Execute the deployment and integration of new SOPs and change in systems.

Must Have Skills :
Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting.
1- 3 years of IT related Customer Service experience
Excellent communication skills, should be able to hold a conversation
Ability to work independently and as part of a team in a rapid-paced workplace.
Ability to deal professionally as well as ability to learn recent products and technologies
Positive customer service skills, multitasking and documentation skills
Ability to adjust quickly to the changing priorities and implement the same per business requirements

Knowledge, Skills and Abilities :
Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
Valuable Analytical & Cognitive skills

📌 Desktop Support Engineer Hyderabad
🏢 Movate Technologies
📍 Hyderabad