Role Description

Key Responsibilities
Experience with Dell &
HP laptops, HP network printers, iPhones MAC'
Excellent technical troubleshooting skills in windows11 MacLinux.
Ability to install hardware components peripherals on OEM laptops & desktops in a business setting.
Reviewing, resolving and closing tickets in the ServiceNow queue.
Arrange for repairs by vendors OEM and external repair facilities as necessary.
Performing moves, adds and changes of software and hardware for all endpoints.
Diagnose, resolve and follow through on computer malfunction.
Installation/troubleshooting software in systems and equipment problems or malfunctions.
Identifying causes and recommending solutions.
Excellent technical troubleshooting skills windows11 MacLinux.
Ability to install hardware components peripherals on OEM laptops & desktops in a business setting.
General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.

Qualifications And Experience
Degree or coursework in computer studies and/or information technology.
Good telephone and interpersonal skills is a must.
Ability to troubleshoot and resolve hardware &
OS problems on endpoints
Exposure to Windows OS Mac OS &




Linux; in depth knowledge of Windows10 11 and Microsoft Office products.
Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
General knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain.
Have an understanding of networking concepts and practice.
General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.
Awareness of EDR solutions & patching
Experience with Dell &
HP desktops and laptops, HP network printers, iPhones MAC'
Experience MS Intune &
O365 Skills and Attributes:
Strong interpersonal and communication skills
Highly motivated with the ability to comprehend complex issues rapidly and aid in producing technically credible solutions
Good timekeeping for projects and required deadlines
Ability to multi-task – such as projects requiring opposing skills and work environments
Ability to prioritize tasks and workload
Explicit exact attitude with methodical attention to detail
Telephony soft skills
Mentoring and training of co-workers at all levels of competence

Skills

Desktop support

📌 Desktop Support Engineer Bengaluru
🏢 UST
📍 Bengaluru