[{"Salary":"500 , 000" , "Remote_Job":false , "Posting_Title":"Business Development Customer Relationship Executive" , "Is_Locked":false , "City":"Bangalore South","Industry":"IT Services","Job_Description":"

**Role Overview The Associate - Growth (GRW) and Customer Success (CS) is a dual-function, client-facing role that sits at the intersection of two equally important commercial responsibilities - generating new business revenue and retaining existing clients.

On the Growth side, you will identify, pursue, and convert new business opportunities - owning the full sales cycle from first contact to signed agreement. On the Customer Success side, you will manage existing client relationships - ensuring renewals are completed on time, clients are trained and engaged, escalations are resolved, and the companys recurring revenue is protected and grown.

This role is applicable across the company - with the specific product set, target client segment, and geographic territory defined by the Reporting Head at the time of joining.

**Roles Responsibilities

**1. New Business Development Lead Generation o Follow up on assigned leads and arrange meetings with prospective B2B clients across the assigned territory / zone in a timely and structured manner.

o Generate leads independently through field experience, market research, referrals, networking, and observation of industry events and regulatory developments.

o Research prospective client institutions - their business profile, organizational structure, regulatory context, and technology maturity - to build relevant engagement and project strategies.

o Attend industry events, conferences, and seminars to identify current prospects and build APTs presence and credibility in target markets.

o Maintain an organized, current pipeline of all prospects in the CRM system at all times.

**2. Product Demonstrations Pre-Sales Engagement o Develop thorough, in-depth functional knowledge of all assigned APT products - for both sales conversations and post-sale client advisory.





o Conduct structured, confident product demonstrations and presentations for prospective clients - positioning APTs solutions as the most relevant fit for the clients specific needs.

o Prepare supporting documentation - quotations, product notes, and proposal decks - to move deals forward efficiently and professionally.

o Handle commercial negotiations within approved parameters and close business deals - ensuring full documentation is handed over accurately to the CS and Billing teams.

o **Consistently work towards and surpass assigned quarterly and annual new business targets.

**3. Client Relationship Management Account Retention o Develop long-term, trusted relationships with key stakeholders across assigned existing client accounts - positioning yourself as a reliable, knowledgeable, and responsive point of contact.

o Schedule and conduct regular client meetings and structured check-ins - monitoring satisfaction levels, addressing concerns proactively, and reinforcing the value of APTs products and services.

o Create and execute quarterly client engagement plans - structured around key accounts, upcoming renewals, and product awareness or training needs.

o Act as the first point of contact for client complaints and escalations - owning the resolution process and coordinating internally to ensure prompt, professional closure.

o Proactively seek and document client feedback and share structured insights with the concerned teams.

**4. AMC Subscription Renewal Management o Take full ownership of AMC and subscription renewals for all assigned client accounts - tracking renewal timelines, initiating engagement well in advance, and ensuring zero unplanned churn.

o Prepare, present, and negotiate renewal proposals and commercial quotes with clients - handling negotiations confidently and finalizing agreements.

o

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Business Development & Customer Relationship Executive (Bengaluru)
🏢 Alpha Plus Technologies
📍 Bengaluru