Job Role: Asst Manager/ Manager- Application Services

:
Extend support in managing all applications – ERP, Intranet, Online entrance platforms, etc
Record all requests raised by end-user and process owners, requested by e-mail / telephone / walk-in, in the ticketing system
Troubleshoot of issues in front-end application screens and in data updates reported by users, identify the cause of the issue
Support helpdesk team to identify the cause of user requests and guiding them for appropriate follow up action with the process owner or internal team for technical issues
Understand and document the requirements for new functionalities and enhancements in various applications
Prepare SOP document for system operations, quick guides on the system functionalities and provide training/orientation to users
Respond to the requestor with the ticket and follow up for closure of requests as per the SLA time lines
Simulate the similar scenarios in the application to check the issue and report the bug to the development team for fixing the issue
Test the new functionalities, enhancements implemented, reports for consistency in the data across the modules,



bug fixes and to ensure the system developed as per the requirements
Support the User Acceptance testing of the new implementation, enhancements and bug fixes and go live activities
Grant access to menus as and when the requests are received and as and when the new faculty/staff join, verify the user rights on periodic basis, perform as super admin role.
Working knowledge on various Learning Management Systems – Gsuite Classroom, Moodle, etc, to support team
Records all enhancements to the existing reports, formulate current reports for management MIS purpose and collate the change request from process owner
Acquire recent technical skills to support the development activities and other associated applications
Support the configurations of the application setup, master data, major data updates, operational and year end activities to be performed
Prepare fortnightly MIS with the number of current developments, Customization enhancement, Tickets raised, and Bugs reported

Qualification & Experience:
Any UG in Technology Courses.
Candidate should possess 6 to 15 years of experience.

📌 Erp Application Specialist Amaravati
🏢 SRM University, AP
📍 Amaravati