Position: Executive - Digital Concierge Services (Customer Service)

Job Timings: 9 am to 6 pm

Location: Nesco, Goregaon, Mumbai

Role Description:

The Executive Digital Concierge Services is responsible for delivering high-quality, efficient, and professional concierge support to members through digital channels, primarily phone and email. This role focuses on accurate execution of member requests, adherence to service standards, and ensuring a seamless and positive customer experience.

This is an entry-level to early-career role, suited for individuals who are passionate about customer service and eager to build expertise in concierge and lifestyle management services.

Key Responsibilities:
Respond to member requests via phone and email in a timely and professional manner.
Handle standard concierge requests such as restaurant bookings, travel arrangements, activities,
and ticketing.
Follow defined SOPs and service standards while managing requests.
Ensure all requests are completed within agreed SLAs.
Accurately log and update all member interactions in internal systems.
Maintain transparent and detailed documentation for each case.




Conduct basic research to identify suitable options for member requests.
Coordinate with vendors and partners to confirm bookings and services.
Communicate clearly with members regarding request status and outcomes.
Deliver a courteous, friendly, and professional customer experience at all times.
Escalate complex or sensitive requests to senior team members when required.
Support member engagement by informing them about available concierge services.
Ensure accuracy and attention to detail in all bookings and communications.
Adapt to changing priorities and manage multiple requests simultaneously.

Competencies/Behaviors required for job:
Solid verbal and written English communication
Customer-centric mindset with a service-first attitude
Good organizational and time management skills
Ability to multitask in a rapid-paced environment
Basic research and problem-solving skills
Attention to detail and process adherence
Proficiency in Microsoft Office tools

📌 Executive Digital Concierge Customer Service Mumbai
🏢 Sodexo
📍 Mumbai