Qualification
Graduation in any discipline.
Diploma/Certification in Hospital Administration or Healthcare Management preferred.
Experience
8+ years of experience in hospital/healthcare front office operations.
Prior experience in a supervisory/managerial role preferred.
Immediate joiners preferred.
Key Responsibilities
Manage and oversee daily Front Office and Reception operations.
Supervise, guide, and manage the front office team.
Ensure smooth patient registration, appointments, admissions, discharges, and enquiries.
Coordinate with clinical, nursing, billing, insurance, and other departments.
Handle patient/visitor concerns and ensure timely resolution.
Monitor staff performance, attendance, grooming, and discipline.
Ensure proper use of HIS/HMS and accurate documentation.
Maintain high standards of patient service and confidentiality.
Ensure compliance with hospital policies and NABH/quality standards.
Skills Required
Excellent communication and interpersonal skills.
Solid leadership and team management skills.
Good organizational and multitasking abilities.
Solid customer service and problem-solving skills.
Proficiency in computer applications and hospital management systems.
Professional, courteous, and patient-focused approach.
Job Type: Full time
Pay: From ₹30,000.00 per month
Experience
Total: 6 years (Required)
Front Office: 5 years (Required)
Hospital: 5 years (Required)